"Our customers didn't really know everything they could buy from us
before. Now they do because of our Little Yellow Box telephone message on hold
system.
It’s a really effective sales improvement tool".
Alan and Marianne Healey, Directors
CV Bearings
Bendigo Victoria
June 2010
...”your recommendation regarding other marketing tools, in the form of ‘The little Yellow Box’ messages on hold system, for our Melbourne and Sydney offices telephone system has been very successful”...
Doug McQuinn
General Manager
Melroad Equipment
"Our customers didn't really know everything they could buy from us
before, even though some of them have known us for years and been in our showroom many times and had all of our catalogues.
Now they do because of our Little Yellow Box telephone message on hold system.
After they come of hold it is often mentioned that they didn’t know we did such and such or sold this and that.
The Little Yellow Box is a really effective sales improvement tool".
Alan and Marianne Healey, Directors CV Bearings, Bendigo Victoria.
6/07/2010
Dear Robert,
Many thanks for gracefully accepting my request to conclude our contract with The Little Yellow Box (LYB). You agreed to my request in the same cheerful cooperative manner that we at People Industries have enjoyed during our past 8 years as your customer. As you know we are moving to an office environment in which full reception services are provided and sadly, we are unable to take LYB with us.
We have been really happy with the professional image that LYB provided our small Recruitment and HR Consulting agency. We regularly received positive feedback from clients and candidates in that they appreciated the information that they received about our company while waiting for their call to be attended to. Our reception staff also reported that they very rarely lost calls on hold because caller's attention was held by the information LYB provided.
For a very small cost we think that LYB provided a very positive experience to callers which helped place them in a convivial frame of mind for discussing business matters with our consultants.
Last year our business won an Australian Achievers Highly Recommended award for customer service, and we think that the excellent on hold experience provided to our customers, by LYB, contributed to the recognition we received for good customer service.
I have no hesitation in recommending The Little Yellow Box to any of your prospective clients.
Regards,
Ewen
Ewen Cameron
Managing Director
People Industries
1 Yertchuk Avenue
ASHWOOD VIC 3147
Tel: 1300 768977
Fax: (03) 98073175
Why Use The Little Yellow Box?
If you put 5 callers on hold 8 hours a day, 5 days a week, 52 weeks a year you have more than 10,000 opportunities every year to advertise to both current and prospective customers.
Cross sell to every potential customer who is 'on hold' and be sure they are hearing the right key messages about your business.
Give your telephone callers professional marketing messages every time you put them on hold.
Your callers will stay on the line longer, be happier and importantly will ask your people about the products and services they have heard about in your message...
