All the big phone companies say they will give you a 'free message on hold system' when you get new phone from them. Well nothing is for free as we all know. You'll end up paying for it somehow. But that's another story!
The real downside for your business is that your message on hold starts from the start every time you put someone on hold or transfer them to another phone. This animation shows what it does to your customers. Even if your callers don't get shuffled around on the one call, they hear EXACTLY the same information EVERY TIME they ring into your business. What is the point of that? You don't get any benefit and they end up being annoyed! So why do it?
Thanks to our friends at Captivate on Hold for their creative efforts and letting us use this animation
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If you put 5 callers on hold 8 hours a day, 5 days a week, 52 weeks a year you have more than 10,000 opportunities every year to advertise to both current and prospective customers.
Cross sell to every potential customer who is 'on hold' and be sure they are hearing the right key messages about your business.
Give your telephone callers professional marketing messages every time you put them on hold.
Your callers will stay on the line longer, be happier and importantly will ask your people about the products and services they have heard about in your message...